In touch screen mobiles it can be software problem also if touch is not working well.To solve these problems try the following steps.
Charge mobile phone battery, Make backup of your impotent contacts data and media files if possible and in most cases take out SIM and SD card.
After reset of Nokia 500 you will lose all the data and it will be impossible to get it back.so online backup is always important. Try to save all your data, backup on external device or hard drive.
So lets start the Nokia 500 Restore Factory, Nokia 500 Hard Reset.
Turn Off the mobile phone for few mints.
Make it Power On
Turn off your phone. Plug in charger and charge it fully. Do not plug out the charger. Try this key combo: press CALL + both Volume + Lock + power ON together. Leave comment. If your screen is responding also try to dial *#7370# or *#7780#
OR Press volume UP key then green call key then lock key and press power red key. It is possible that it won't work.
Restore original settings
If your phone is not working properly, you can reset some settings to their original values.
1 End all active calls and connections.
2 Select Menu > Settings and Phone > Phone management > Factory settings > Restore.
3 Enter the lock code.
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