Try these steps to find out if the problem relates to the charger:
Make sure that you use an original Sony charger specifically intended for charging your device.
Use a regular Sony charger plugged into a wall socket to charge your Xperia™ device. Your Xperia™ device charges much more slowly when you charge it using a computer and the USB cable.
Disconnect the USB cable from your Xperia™ device and then plug the cable into the micro USB port on the device again. Make sure that the charger cable is properly attached to the Micro USB port on your device, with no obstruction such as a protective case. Check that the charger is properly plugged into a wall socket with an active power source.
Make sure that the charger port is free from lint, dust and moisture. A blocked port can prevent the USB connector from fitting properly, and therefore prevent charging. Ensure that the USB port is completely dry, and gently remove any lint or dust using, for example, a wooden or plastic toothpick or a toothbrush.
Try to charge the Xperia™ device by connecting another USB cable to the USB port of a computer. If the device starts to charge, this may be a sign that the charger is not working properly. Replace the charger with an original Sony charger specifically intended for your device.
Turn off your device and then turn it back on. By doing this you turn off all running applications and free up memory, which sometimes automatically solves the issue.
You can force your device to restart or shut down in situations where it stops responding or won't restart normally. No settings or personal data get deleted during a forced restart.
To force the device to shut down
Open the cover for the nano SIM card and memory card slot.
Using the tip of a pen or a similar object, press and hold down the OFF button for a few seconds.
After your device emits a series of three quick vibrations, release the OFF button. The device turns off automatically.
Do not use overly sharp objects that could damage the OFF button.
To turn on the device
Press and hold down the power key until the device vibrates.
Wait a moment for the device to start.
If a forced restart procedure doesn't succeed, you should try the 2-minute restart procedure.
To force a 2-minute restart
Open the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the OFF button for 120 seconds, ignoring any vibrations, and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
Do not use overly sharp objects that could damage the OFF button.
Update your device to ensure that you have optimal performance and the latest enhancements.
Use the Xperia™ Companion computer application to perform a software repair to reset your device. Note that all data is deleted from the internal storage of your device when you perform a software repair. Content that you have saved on an external SD card, such as photos, videos and music, is not deleted.
To back up your data using a computer
Make sure that Xperia™ Companion for Windows or Mac OS is installed on your PC or Mac®.
Connect your device to the computer using a USB cable.
Computer: Open the Xperia™ Companion software. After a few moments, the computer detects your device.
Select Backup on the main screen.
Follow the on-screen instructions to back up data from your device.
To repair the device software using Xperia™ Companion
Before performing a software repair, make sure you know your Google™ credentials. Depending on your security settings, you may need to enter them in order to start up the device after a software repair.
Make sure that Xperia™ Companion for Windows or Mac OS is installed on your PC or Mac®.
Open the Xperia™ Companion software on the computer and select Software repair on the screen.
Follow the on-screen instructions to reinstall the software and complete the repair.
Sign up here with your email
Disclaimer.We are not affiliate with cell phone companies like Nokia,Samsung,Sony Ericsson,Lg,Motorolo and some other etc Manufacturers / Vendors .All trademarks are the property of the respective trademark owners.we just provide diagrams for study and repairing purpose.these images are uploaded by website visitors.so we will not be responsible for any loss or damage, including personal injury.for more detail read Terms and Conditions and Privacy and Policies at bottom.