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Sony Xperia Z5 Premium User Guide Manual Tips Tricks Download[/caption]Allow your device enough time to start. Press and hold down the power key until the device vibrates and then release it. It may take up to 10 seconds before the device vibrates.
Make sure that your Xperia™ device is charged. If the battery is drained, it may take up to 30 minutes for your device to respond to the charging. During this time, the screen remains dark, not showing the charging icon. Also note that it can take up to 4 hours for a drained battery to charge fully.
If you have trouble charging your Xperia™ device, start by making sure that you are using an original Sony charger and a USB cable specifically intended for charging your device. Try to charge the device with a different USB cable connected to the USB port of a computer. If the device starts to charge, this may be a sign that the charger is not working properly.
If there is a memory card in your device, remove it and restart the device. If removing the memory card solves the issue, your SD card may be damaged. In this case you need to get a replacement SD card for your Xperia™ device.
You can force your device to restart or shut down in situations where it stops responding or won't restart normally. No settings or personal data get deleted during a forced restart.
To force the device to shut down
Open the cover for the nano SIM card and memory card slot.
Using the tip of a pen or a similar object, press and hold down the OFF button for a few seconds.
After your device emits a series of three quick vibrations, release the OFF button. The device turns off automatically.
Do not use overly sharp objects that could damage the OFF button.
To turn on the device
Press and hold down the power key until the device vibrates.
Wait a moment for the device to start.
If a forced restart procedure doesn't succeed, you should try the 2-minute restart procedure.
To force a 2-minute restart
Open the SIM card slot cover.
Using the tip of a pen or similar object, press and hold down the OFF button for 120 seconds, ignoring any vibrations, and then release the OFF button.
Charge the device until a charging icon appears on the screen.
Turn on your Xperia™ device.
Do not use overly sharp objects that could damage the OFF button.
Use the Xperia™ Companion computer application to perform a software repair to reset your device. Note that all data is deleted from the internal storage of your device when you perform a software repair. Content that you have saved on an external SD card, such as photos, videos and music, is not deleted.
To back up your data using a computer
Make sure that Xperia Companion for Windows or Mac OS is installed on your PC or Mac®.
Connect your device to the computer using a USB cable.
Computer: Open the Xperia™ Companion software. After a few moments, the computer detects your device.
Select Backup on the main screen.
Follow the on-screen instructions to back up data from your device.
To repair the device software using Xperia Companion
Before performing a software repair, make sure you know your Google™ credentials. Depending on your security settings, you may need to enter them in order to start up the device after a software repair.
Make sure that Xperia™ Companion for Windows or Mac OS is installed on your PC or Mac®.
Open the Xperia™ Companion software on the computer and select Software repair on the screen.
Follow the on-screen instructions to reinstall the software and complete the repair.
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